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We tend to measure everything in our businesses, yet customer service is often very intuitive. Learn how to find out what your audience is looking for and based on that, improve your customer relationships.

  • RB

    Roman Berezhnoi

    3 days ago #

    You gave a good advice. It is true. As CEO of web development agency, that specializes in WordPress development, I face our clients' complains.
    Let me to comment.
    Unfortunately customers have no expectations. They have needs and hidden needs. For example, they use many channels to complain because they think that a company don't want to contact them, answer their questions, etc. So, customers search the best channel to contact a company.
    As you wrote, companies don't understand customers' needs. So, we all have the conflict.

  • AH

    Arif Hussain

    6 days ago #

    Thanks for your lovely information.

  • MV

    Mark Von Essen

    4 days ago #

    Very interesting article. Thanks for sharing Matt!

  • AZ

    Andriy Zapisotskyi

    3 days ago #

    Thanks for sharing, Matt, Really appreciate this!

  • CT

    confused techie

    2 days ago #

    I love this article. Very insightful and interesting.

    This is what I think of Pipfeed as well sometimes. Our direct competitor is Pocket app + Medium. We are marketing ourselves as a reading app for "busy" people.
    Some ideas I had considered:
    - A.I. powered personalized reading app

    But I think the overall idea needs to be simpler like Slack showed itself as an "Email Killer"

    Any suggestions guys?

  • SE

    stripo email

    about 19 hours ago #

    Thanks for such a great article!