Customer service is no longer about just resolving customer queries, it’s more about what is your approach to the resolution. Humanizing the process of customer service has become important in order to create an unbreakable bond with customers.
From customer onboarding to watching customers grow with your product here is how to leverage videos for better customer service and customer experience. Learn more!
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Cloud Data
This is a great example of #customer360 @LiveAgent
#customersuccess #customersupport #clouddatasummit #cds2019
Katarina Grumy
In order to provide great customer service, you need to create a reliable marketing strategy. You can't just insert any video you want. If you want to sell with the help of videos, you need to create a solid plan on how to do it. I have found a great post that helps understand all the details of building a video marketing strategy - https://rocketium.com/academy/ecommerce-videos-and-their-importance-in-ecommerce-video-marketing-strategy-2019/.