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Collecting and using customer feedback is an important part of how we do business and how we build great relationships with our customers. This customer feedback resource explains the processes used to collect, analyze, and use customer feedback to build better products. It covers 3 types of feedback: given, requested, and observed, how to make sense of your feedback, and how to share your customer feedback with your entire organization.

  • JM

    Julia Melymbrose

    almost 2 years ago #

    I really liked the distinctions made between the different kinds of feedback: given, requested, and observed. I never thought of each type in its different context but it makes so much sense!

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