Principal Product Manager of Atlassian, Evan Muchner, says in an interview,
“The nature of SaaS implies that your customer is constantly re-evaluating your product — weekly, monthly, or yearly.”
The explosion of the SaaS model in recent years has been monumental in changing the technological landscape, and this shift to the cloud, naturally, has had a major impact on the product space and how product managers and teams – whether old or new – perform their job.
The industry is extremely competitive, and for this reason, a SaaS company needs to be a customer-first company by nature. All teams across the company need to be aligned with both the product and company vision and be fully tuned-in to what customers expect from your product.