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There’s nothing worse for a customer than being excited about a purchase, only to have spent their hard-earned money on a product or service that wasn’t what they were expecting.

The icing on this disappointing cake? A customer service experience that makes them feel like the business never cared about them at all, and feelings of regret for having trusted the business in the first place.

Good customer service is undoubtedly one of the most important business traits for a successful company to have.

We will discuss:

1. Personalize your Customer Service
2. Provide Exceptional Customer Service: Experiential Marketing
3. Understand the Consumer Decision-Making Process
4. The Importance of Feedback

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