The account handoff from sales to customer success is often broken.
Sadly, it's one of the biggest contributors to bad customer experience and thereby churn.
What goes wrong?
--> Lack of setting the right expectations from day 1
--> Not documenting the account history and thereby giving no context to customer success
--> Misaligned sales and customer success goals.
We've put together a blueprint to fix the process.
And if you have any questions -- feel free to ask away :)