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If you know that customer is going out of syllabus and then try to pass on the message to them calmly that the question you are asking is irrelevant to us.

You may feel to pull your hair up but you need to keep yourself calm, no matter how bad customer is behaving. It is no brainer that you and your team need to develop a few essential customer service skills to stand out in this competitive business world.

Let’s go straight to 5 essential skills you need to focus:

1. Attentiveness

2. Communication skill 

3. Knowledge about your product

4. Presence of Mind