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Brand loyalty has become a thing of the past. Today, customers are doing a lot of research before making a purchase decision - big or small. Being at the dawn of experience economy, #ecommerce retailers have to start predicting customer intent.

As an e-commerce business, understanding the different moments and associated mindsets of your customers as they’re planning a buying experience presents a great opportunity to become a part of their consideration early on in their decision-making process.

In a world where consumers hold the power in the market, #customerexperience becomes the differentiating factor which will make customers choose you over another brand.

If you’re an #ecommerce business here’s a list of technologies that you need to have in your playbook to survive in the competitive landscape of online retail.

  • EE

    Elavenil E

    over 1 year ago #

    Good info!

  • TS

    Telcob Services

    over 1 year ago #

    I was just browsing along and came upon your blog. just wanted to say good blog and this article really helped me.

  • FG

    Freshchat Ganesh

    over 1 year ago #

    I can't agree more, great post! It's all about the being in the right place at the right time, as an ecommerce provider. If you can trigger the right communication at the right time to your website visitor, you can improve the conversion by at least 20% month on month. The trigger can be discounts or clarification provided to a visitor, and so on. It's all about the customer experience that differentiates you and your competitor.

  • YG

    Yaagneshwaran Ganesh

    over 1 year ago #

    I can't agree more, great post! It's all about the being in the right place at the right time, as an ecommerce provider. If you can trigger the right communication at the right time to your website visitor, you can improve the conversion by at least 20% month on month. The trigger can be discounts or clarification provided to a visitor, and so on. It's all about the customer experience that differentiates you and your competitor.

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