Customer Success Automation: What, Why, How, and When
FREE WEBINAR: WEDNESDAY, OCTOBER 23RD, 1PM (EST)
Automation is taking over many aspects of our lives, mostly for the better. In the field of customer success, this is also no exception. Although most of us have already accepted and embraced technological advances to our society, automation is still a relatively new and widely misunderstood concept, especially in SaaS.
Which begs the question: should you automate certain aspects of customer success? And if so, which? And how?
Join us for a free webinar/interview with Principal of CS Leadership, Mark Pecoraro where we will hear firsthand insights on how to break barriers and exceed customer expectations with automation in customer success.
Register for the upcoming webinar and discover:
-how to find the "source of truth" for the customer
-what should and should not be automated in customer success
-which tools customer success managers should be utilizing
-develop the right processes for your specific solution and drive desired customer outcomes