Missed deliveries are an unfortunate reality, and they cost companies a fortune — retailers can experience upwards of $368.5 million in lost revenue. Companies have to send replacement deliveries free of charge, even though those customers are now at risk of churning. Plus, frustrated customers post bad reviews online that could result in lost business in the short term.
The good news is that there are ways to improve home-delivery efficiency so that customers get what they what when they expect it.
VoiceSage put together a three-step process to help you reduce instances of missed deliveries and make way for a more satisfactory customer experience.
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