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97% of executives say CX is critical to their company's success, yet 34% don't even bother to measure CX.

And then on top of that, there is widespread confusion over who is actually responsible for CX management.

Although 72% of CEOs claim to own the process, only 27% of other C-level executives agree that the CEO is the leading force in CX management.

Who’s responsible for creating amazing customer experiences?

Marketing and sales?
Is it the support agents who interact directly with customers when they have a question or concern?
Or is it someone else?

Let's find out.

  • TE

    Tina Eaton

    about 2 years ago #

    I think it's super important that all C-level folks buy into the importance of CX 100%. They need to provide strategic leadership that their actual CX department can then tactically put into motion.