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If you’ve ever worked in customer service, you know that it’s hardly a walk in the park. You learn a lot about human nature and you’re faced with a wide range of challenges. Conflicts are almost an inevitability, regardless of the industry.

One could say that resolving conflicts is a form of art. You need to carefully juggle your client’s expectations, consider the available resources, work through strong emotions, and, above all, preserve your well-being.

In this article, we’re going to share some of our best conflict resolution tips for handling communication with clients. However, before we move on, we’d like to introduce you to one of the most interesting psychological concepts that can be applied to customer service.