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Cobrowsing allows customers and agents to be, quite literally, on the same page. Just the click of a button and customer service representatives can engage directly with customers' web browsers.

This means real-time and personalized support for the customers. And the best part is the privacy it offers. Agents only see the user’s current tab, keeping all the other tabs and windows strictly off-limits.

Follow this checklist to decide if cobrowsing is right for you:

  • Does your cobrowsing support iFrames on a shared screen?
  • Can sensitive information be hidden on the host’s computer?
  • Do customers need to download executable software to their computers (even if it’s temporary)?

But why stop there? Here’s 19 more helpful questions to go through before taking the big decision.

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