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In this infographic, we wanted to recap the largest social media events of 2019 and see what they can tell about the social media company’s current and future direction.
That is a really interesting content that highlights even more interesting trends!
First, social media customer service is becoming a norm as I stated in this article: https://crisp.chat/blog/social-media-customer-service/
Secondly, social messaging has become a huge requirement for companies as customers want to be able to get in touch with them as they would contact their friends. As I stated here (https://crisp.chat/blog/social-messaging/).
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