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By Framed Data's blog contributor Lesley Park:

"Earlier this year, Help Scout put together a spiffy little compilation of articles titled Creating Customers for Life: 50 Resources on Loyalty, Churn and Customer Retention. For those of you who haven’t checked it out, it’s a very useful and comprehensive collection of articles gathered from various sources, many of which are the leading authorities on customer service and customer success.

I was curious about what common themes these articles shared and thought an interesting experiment would be to pull text from all 50 articles to create a word cloud using Wordle."

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