Most of the businesses are adopting digital transformation to modernize customer communication and improve internal processes. Artificial Intelligence (AI) is playing a crucial role in 2019 as it is being adopted across small businesses to enterprises. According to IDG, 89% of enterprises plan to adopt or have already adopted a digital-first business strategy.
With the increasing popularity of messaging and social media platforms, chatbots are now the center of business messaging. Business Insider report says, by 2020, over 80% of businesses are expected to have some sort of chatbots implemented.
There are many important advantages of using chatbots. The key is how businesses can implement those chatbots benefits to improve their customer experience.