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Maybe you consider them a fad. Or a cheap gimmick. Or something better suited for tweens and teens. But don't be fooled. If you aren't using a chatbot for growth already, your competitors soon will be. Here are 8 brands already seeing massive growth in industries from ecommerce to tech to customer service. Plus, dozens of chatbot companies you can choose from right now to get started.

  • DH

    Derric Haynie

    5 months ago #

    Damn you Sujan. You made a better post than my recent one on Chatbots. Going to have to up my content game!

    On a different note, I'm experimenting with integrating chatbots with ZenDesk for improved customer support. Stoked to see what comes of it.

    • HV

      Hans van Gent

      5 months ago #

      Awesome idea Derric, be sure to share your experience!

    • JQ

      Jason Quey

      5 months ago #

      He just always flexes that hustle muscle :).

      Curious, what have you found to be "best practices" so far with a chat bot Derric?

  • SB

    Siddharth Bharath

    5 months ago #

    Nice! This came at a good time. I'm working on adding a chatbot to our blog and replacing all the email optins with a custom content flow via Messenger.

  • WH

    William Harris

    5 months ago #

    Yes! It's crazy what you can do with a good chatbot.

  • ZG

    Zach Grove

    5 months ago #

    Great post. Derek Halpern also does a good job with Messenger. I have to say, I've opened 100% and clicked probably 50% of his messages.

    Would love to see someone A/B test an autoresponder series on both email and Messenger and compare their value per subscriber vs. cost per subscriber on each. I'm guessing the latter is worth at least 5X, for now. Exciting times for marketers.

  • MB

    Michael Blankenship

    5 months ago #

    Love this Sujan! Super interesting read!

    Thanks for sharing!

  • ML

    Mark Lindquist

    5 months ago #

    Interesting numbers at the start about how quickly people expect to receive responses to support questions. Really drives home the importance of automated responses and chatbots.

  • AD

    Alex D

    5 months ago #

    Thank you for featuring my company & our mobile messaging report Sujan, means a lot! Great write up full of valuable resources. We are so excited to be part of this industry.

    This might be pushing it a bit, but I thought some of you might enjoy our 2017 chatbot report as well. It brings valuable insights into the consumers' mindset regarding chatbots: https://insights.ubisend.com/2017-chatbot-report.

    Let me know if you have any Qs, happy to engage in the comments here.

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