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Eliminating silos present in the Customer Experience is a persistent issue companies confront when having independent departments functioning under the same roof. These separate departments have different goals, priorities and even use different tools to accomplish tasks. This is called the Silo Mentality. We’ve all experienced it. It’s that paralyzing “not my job” mindset. The sort of thinking that evolves into a deadly misinformation virus, affecting every department individually until the company as a whole finally falls ill. Now I don’t know about you, but I’d like to save my sick days for true emergencies. Why succumb to workplace silos when a vaccine exists?

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