"The customer is always right”.
As old as earth this phrase may be, the idea remains one of the most powerful truths in sales and marketing.
The right kind of feedback can help your product, engineering, marketing, sales, and support teams to identify your customer pain points and improve overall customer satisfaction.
So, what types of questions and what approaches yield the best response rates, and the most actionable data?
In this report, we asked 37 of our experts to share their top customer service interview questions, and talk about the rationale behind their feedback systems:
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