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Website forms still work.

Yes, despite what you've heard, they're not dead or dying.

However, in many cases, they deliver a pretty crappy UX, mostly because marketers are lazy. The accompanying copy is boring and/or misleading, too many unnecessary fields, the design...the list goes on.

Wanna know why website chat is eating the lunch of website forms in so many cases? it's not the format itself, but the experience. And right now, chat kills forms in that department.

But there are always exceptions.

We talked to a bunch of marketers to find out what they are doing to achieve form conversion rates >10%.

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