One of the things many small business startups neglect is customer retention. They are mostly focused on how to get clients such that when they eventually get clients, they lose them without even knowing.
According to American Express, 78% of customers have bailed on a proposed transaction because of a poor experience. This is to tell you how vital gaining customers' in a business.
How do you build trust with your clients?
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List out your ways for improving brand trust in the comment box
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