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On-screen interactive guidance is changing the way we use software exactly as GPS navigation systems changed the way we drive. That’s why so many software vendors have already implemented them in their own solution as a valuable add-on to provide contextual help while large corporations have adopted such guides to onboard and train employees on different software products they have in their stack. When software was shipped in the early days, people had to read thick, boring manuals to understand how to set up the application and move their first steps in the new ecosystem. The nineties saw the advent of cd-roms that had hundreds of times more capacity than floppy disks. The big revolution for software was all about digital handbooks, super colorful pdfs with pictures and video tutorials. This new medium reflected the need for explaining modern (at that time) software that incorporated a graphic user interface and that was becoming always more complex to meet the new demand for business applications. Along came the world wide web, and with it a plethora of new resources in forums, communities, FAQs, online videos, and whatnot. Finally, on-screen guidance was born, and contemporary software users can rely on step-by-step instructions they receive without abandoning the platform they’re working in.

  • TC

    Tad Chef

    almost 2 years ago #

    Sadly most guides are pushed on me on sign up when I often do not have additional time to view them (after all the sign up process takes much time already) and when I finally have some time left to venture beyond the basics I can't locate the guide anymore.

    • AM

      Andy Mura

      almost 2 years ago #

      Unlike other guides, with Userlane, the user can decide weather or not they want to be guided . A virtual assistant is always present in the corner so that users can access guides anytime they want. Hope this helps!

      • TC

        Tad Chef

        almost 2 years ago #

        Yeah, sounds good. I hope this becomes an industry wide best practice.

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