Leave a comment

It’s true that Net Promoter Score is a great way to engage with your customers and solicit tons of feedback. But it’s also true that there are quite a few nuances that result in successful surveys.

As a SaaS company with a number of SaaS customers, we have a unique perspective on NPS in the software world. To make the most of your time and energy, we’ve put together this list of things SaaS businesses should know before they dive into the NPS world.

  • PB

    Patrick Breitenbach

    over 4 years ago #

    For #2, make sure to record score before asking follow up so as not to skew NPS.

    At Eventbrite, we were continually inviting NPSes right on the main dashboard.