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You and your team pulled all-nighters to create a survey to ask your customers questions, so you can: - create more products for them - improve on one or more of your processes - to get more insights into REAL struggles Or perhaps you've created a landing page or pop-up email optin to: - build your email list - offer an incentive (e.g., free ebook, pdf, etc) But no one's opting in. No replies to your survey. C'mon... You're probably making one, or more mistakes, that this article talks about. There's only one way to find out.

  • DH

    Devin Holmes

    12 months ago #

    I had no idea where the form label goes affected completion rates. You learn something new every day!

    • GR

      Gigi Rodgers

      12 months ago #

      I have to say, from personal experience - whenever I go through a form, it doesn't goe through, and it doesn't tell me specifically why it didn't go through - I'm out.
      I leave the form.
      I leave the website. Many times to never return.

  • KF

    Katy Flatt

    12 months ago #

    I thought this was such a refreshing and informative article -- as an end user of forms and surveys, I found myself going down the list and agreeing more with each item. YES, stop asking for my phone number! YES, I can't see that drop down on my tablet! YES, stop making me click on buses and street signs, I can easily click that I'm not a robot! Annnnnd abandon.

    • GR

      Gigi Rodgers

      12 months ago #

      Lol! So glad you liked the article Katy.
      That last line, made me chuckle.

      • KF

        Katy Flatt

        12 months ago #

        I try to have the mentality that the Internet is a marvelous invention and we're lucky to live in an age with such access and information and capabilities, but at the end of the day, I have no patience for these things done poorly.

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