Theodore is a user experience practitioner with over 8 years of experience conducting user research. His experience includes leading design and research initiatives, managing and scaling research agendas, and connecting teams with real people to build great products. His particular area of expertise is conducting lean user research to develop and test new products. He has a passion for mating insight with design to create meaningful products.
Today, Theodore is leading mobile, content, and insurance research efforts at NerdWallet.com, where he and his fellow Nerds are working together to create tools and products that make it easier for consumers to choose the best financial products and services (think credit cards and insurance) and tackle major life goals, like paying off student loans and saving for retirement.
In the past, Theodore helped launch Payoff.com, a lending company that aims to improve the customer experience of paying off consumer credit card debt using technology and behavioral science.
Theodore also previously led user experience research at The Enthusiast Network and mobile research at Kelley Blue Book.
Connect with him on LinkedIn: https://www.linkedin.com/in/theodorechao
He will be live on Sep 29 starting at 930 AM PT for one and a half hours during which he will answer as many questions as possible.
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