Emilia D’Anzica is the Vice President of Customer Engagement at WalkMe, a game-changing digital adoption platform. She is a certified Scrum master, PMP certified project manager, a Software-as-a-Service blogger and a frequent speaker at conferences. In the span of her career, Emilia has received awards for building and scaling outstanding global customer success teams including the 2016 Customer Service Team Stevie award. She has also received awards for being a top client service manager and leader, including the 2015 Totango Customer Hero award. Emilia’s focus is on global operations, strategy, and scale.
Emilia holds a Bachelor of Arts degree from the University of British Columbia and a Trans-Global Executive MBA from St. Mary’s College of California. Emilia speaks fluent Italian and has lived and worked in Italy, Denmark, France, Canada, and the US.
Creating Programs for Onboarding Employees and Customers
Scaling Global Customer Success Teams
Support, CRM & Applicant Tracking Systems
Global Marketing Management
Global Business Strategy
Managing Global Competition & Cooperation
Economic Analysis for Global Business
Creating Professional Service Teams and Packages
Building and Measuring with Net Promoter Scores (NPS) and Team KPIs
Data Analysis & Research Methods for Global Business
Managing & Leading Global Organizations (Experience in Europe, India, Thailand, North America and New Zealand)
Ethical & Social Issues in Global Management & Global Corporate Governance
You can follow her on Twitter: @emiliadanzica
She will be live on Jan 19 starting 930 AM PT for one and a half hours during which she will answer as many questions as possible.
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