Leave a comment
Get the GH Bookmarklet

AMAs

Artyom Keydunov, co-founder, and CEO at Statsbot.

Before founded Statsbot, he worked as the VP of Engineering at Happy Numbers. Then, he started Statsbot - smart business assistant for the enterprise. Statsbot retrieves data from various analytical platforms and delivers them to businesses in a comprehensive, digestible manner.

More than 20,000 companies already installed Statsbot. It is one of the most popular enterprise bots and received a $1,9M funding to the date.

You can follow him on Twitter: @keydunov

He will be live on June 29 starting at 930 AM PT for one and a half hours during which he will answer as many questions as possible.

  • AL

    Arsene Lavaux

    3 months ago #

    Bonjour Artyom,

    Thank you for doing this AMA.
    Here are a few questions for you.

    1) Do you believe one day growth marketers will be able to iterate their growth methodology (think high-tempo ICE for example) via NLP-powered conversational UIs?

    2) There generally are three main dots to connect to gain growth efficiencies in the martech stack: attribution, engagement and automation. How could NLP help connect these dots in a smoother way in a not-so-far future?

    3) Where do you envision most disruption to come from in the cross-platform analytics world?

    Merci beaucoup!

    • AK

      Artyom Keydunov

      3 months ago #

      Hi Arsene,

      1) At Statsbot, we believe in NLP on a long term and that it could be applied to different areas. The future where we can completely rely on natural language interfaces is 5-10 years ahead.

      During the first five years, we think, that we'll see some use cases will be entirely operated by NLP (e.x. playing music at home), but still the majority of communication with computers will still be via GUI.

  • AC

    Andy Cook

    3 months ago #

    Hey Artyom - thanks for doing an AMA. Big fan of Statsbot. The progress you've made while building on the Slack Platform is inspiring.

    Few questions for you:

    1) It's still early days for bot marketing. What channels and tactics have worked for you and the Statsbot team so far to grow your user base?

    2) What's been the biggest learning so far building on Slack?

    3) Why did you make the move to offer a standalone Cloud BI product that lives outside the Slack ecosystem?

    • AK

      Artyom Keydunov

      3 months ago #

      Hey Andy,
      Thanks a lot for a question and such a warm feedback!
      It motivates Statsbot team and me when we get feedback like yours!

      1) We have leads coming from Slack App Store, from Google (organic search) and our blog. We try to be close to the community, participate in different open Slack groups, subreddits, and other online communities. Although, Product Hunt helped us a lot to gain a momentum at the very beginning.

      6 Share
  • GH

    Glen Harper

    3 months ago #

    Thank you for spending this time with us today, Artyom.

    What is Statsbot's "a-ha moment" for its users?
    Can you talk about any tests you've done around how you found it and/or optimized for it once you found out what it is?

    • AK

      Artyom Keydunov

      3 months ago #

      Hi Glen!

      The "a-ha moment" is definetly getting an answer to the first question right in the chat. After connecting data source, the user could ask Statsbot a question, for example: "How many visitors did we have last week?". Statsbot will reply with numbers and the chart. That is "a-ha moment."

      • AA

        Anuj Adhiya

        3 months ago #

        What kinds of questions don't result in an answer to that first question? How do you know when this happens (ie what measurement/reporting is in place to tell you this has happened)? And then, what sort of intervention do you do in this event?

  • AA

    Anuj Adhiya

    3 months ago #

    Hey Artyom - very cool to have you on.

    I'm curious as to why you didn't go down the freemium path.
    Can you talk about any tests or validation that told you that having a free trial was going to be a better path than having a freemium product?

    • AK

      Artyom Keydunov

      3 months ago #

      Hi Anuj,
      Thank you for your question!

      Bots space is still in its early days regarding monetization, and we are experimenting with different models. Freemium is one of the options we also seriously considering to switch to in the future.

      For now, a free trial is a better option for us because we would like people to engage more with our product during a trial period, share feedback and help us to build the better product.

      We usually open different plans (kind of A/B for pricing) for our users and then track their engagement, the number of requests they send to our support chat and much more. Currently, free trial shows better results than freemium model concerning engagement and ultimately in MRR.

      3 Share
  • JP

    John Phamvan

    3 months ago #

    Hey Artyom
    What are some of the more interesting ways people (or you yourself) have used Statsbot? Can you share your top 3?

  • TN

    Tri Nguyen

    3 months ago #

    Hi
    What have been the biggest objections you've faced for people not wanting to use Statsbot?
    How have you been able to overcome these?

    • AK

      Artyom Keydunov

      3 months ago #

      Hi Tri,

      The biggest one is probably "why do we need Statsbot if can login into GA to get the data." We see it is a general problem of using new kind software, which operates on chat platforms and problem how users can use it. It is still a big knowledge gap, so to overcome it we're educating, training and sharing best practices how to use bots and Statsbot to make teams more productive.

      2 Share
  • MD

    Mark Anthony de Jesus

    3 months ago #

    What actions does a user have to perform in a week (or whatever time period makes sense for you) for them to be considered "active"?
    What has worked best for you when it comes to resurrecting users that have stopped using Statsbot?

    • AK

      Artyom Keydunov

      3 months ago #

      Hi Mark,

      We count users as active if they send messages to Statsbot or click on interactive items, like buttons and dropdowns.

      We still send a lot of scheduled reports and alerts, but we do not count users who only silently consumes this reports as active.

      Regarding the resurrecting users, we're sending campaigns via Slack and ultimately try to jump on a call to find out the reason why they stopped using Statsbot. We discovered that in such a new space like bots, training and sharing best practice how to use a tool helps a lot to drive engagement.

      2 Share
  • DH

    Dani Hart

    3 months ago #

    Hi Artyom, thank you for being here.

    1. What is Statsbot's North Star Metric (NSM)?
    2. What have you done to ensure that the entire team is on the same page as to what the NSM is and rally them around it?

  • JF

    Javier Feldman

    3 months ago #

    Hola Artyom,
    What do you think is the the biggest misconception about bots right now and why do you think that is?

    • AK

      Artyom Keydunov

      3 months ago #

      Hi Javier
      I think It is "bots will be huge because usage of messengers outgrew usage of social networks." Having a lot of users on messengers is good, but it doesn't imply that everyone will start to chat with bots. Platforms, both consumers, and enterprise are rolling out more UI features to make bots looks more like traditional apps. So, chat platforms become environments and create opportunities to distribute a product, which could be just a new iteration of traditional GUI powered apps, rather than conversational bots.

      3 Share
  • JD

    James Dunn

    3 months ago #

    Hey Artyom
    What unmet need did you see in the market that gave you the idea for Statsbot and (how) have your key assumptions changed since you started the company?

    • AK

      Artyom Keydunov

      3 months ago #

      Hi James
      Initially, I build Statsbot for my team, so everyone can pull data from GA and New Relic and have a discussion around it.

      Since I started the company, we have been exploring more use cases to work with analytics in chat. We found out that alerts and notifications in general work very well in the chat context, and we doubled down on the set of features around smart notifications system.

  • DO

    Danielle Olivas

    3 months ago #

    Do you think there is already a discoverability issue with bots?
    If yes, what strategies work best to help stand out?
    If not, how long before this is a problem and what can you do to maintain any advantage before it becomes a problem?

  • SK

    S Kodial

    3 months ago #

    I actually found it a bit hard to find the pricing info for Statsbot (its the last link under"Product" in the footer.
    Was that a conscious decision/result of a test to not have it in the header?
    Can you also talk about any other tests around pricing you've done?

  • IB

    Ioana Budai

    3 months ago #

    HI there, so awesome to have you do this AMA :D

    I'm interested in that part after users have the 'a-ha' moment. Meaning:
    - what action do they complete the most? What feature have they grown to find irreplaceable or a real asset to their business' growth?
    - Did you have in mind such a feature throughout the product development process?

    Many thanks

  • AK

    Artyom Keydunov

    3 months ago #

    That's all the time I have today folks! I'll answer the rest of questions during this week.
    And feel free to reach out to me on twitter @keydunov!

Join over 70,000 growth pros from companies like Uber, Pinterest & Twitter

Get Weekly Top Posts
High five! You’re in.
SHARE
56
56