Richard Uruchurtu III (first name pronounced “RICH-urd” for those who are confused) took a strange path to get to this AMA. Originally a film school grad, he started out as a freelancer spending his time writing, shooting, and editing small projects. But eventually left the freelancer world to go get a stable “job.”
He left freelancing and joined a small media company as an editor. During his time there, he went from editor to manager, to training director, to sales director. And the company itself grew from a small shop to a 35+ employee, $2.2 million in revenue business that was eventually acquired. This quick growth path gave him some amazing experience in multiple disciples such as management, sales, marketing, and - above all - operations.
Wanting to expand his horizons, made the switch to the marketing agency world and haven’t looked back since. After managing sales at multiple agencies, finally found his true calling at KlientBoost.
Since joining KlientBoost he has used the entirety of his experience to work with the leadership team and their CEO, Johnathan Dane, to achieve some outrageous growth. Growth like doubling in size every year (and showing no signs of slowing down).
While a rapid growth agency is a lot of fun, it can also be chaotic. To handle their growth curve he's been the main “Integrator” of their operating system that KlientBoost now runs on. They’ve gotten so big now that Richard stepped out of his sales roles entirely to focus specifically on their systems. These systems include optimized management of quite a few things.
They’ve built out several systems that helped them achieve a few key things:
* Consistency in how we service clients and train team members.
* Clarity with employees so they understand how and why we do things.
* Accountability for assigned objectives and tasks.
* Visibility into our key metrics and performance at a granular level.
* Automating mundane and routine tasks to scale our activity. Now that they have these scalable systems in place, KlientBoost is set to keep growing every day. It’s blast off time!
When he's not managing and automating () he loves to spend time with his wife and newborn baby. He's also a connoisseur of music videos and Basque culture (last name is Basque in case you were wondering - or awesome enough to catch it the first time ).